Refund policy
Return & Refund Policy
At LEMKON, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.
Returns
We accept returns only for products that are damaged, defective, incorrect, or missing parts at the time of delivery.
To be eligible for a return:
- The return request must be raised within 7 days of delivery.
- The product must be unused, unworn, and in its original packaging.
- Proof of the issue (photos/videos) may be required for verification.
Products returned without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products caused by the customer.
- Products returned without original packaging.
- Sale, clearance, or promotional items.
- Customized or personalized products.
Cash on Delivery (COD) Orders
COD orders are eligible for return only if the product received is damaged, defective, or incorrect.
Customers may be required to provide an unboxing video and clear photos for verification of such claims.
Refunds
Once your return request is approved and the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Prepaid Orders: Refund will be processed to the original payment method within 5–7 business days.
- COD Orders: Refund will be processed via Bank Transfer, UPI, or another approved method within 5–7 business days after approval.
Shipping charges, COD handling fees, and other service charges are non-refundable unless the error was caused by us.
Replacement Policy
In eligible cases, we may offer a replacement instead of a refund, depending on product availability.
Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been shipped, it cannot be cancelled.
Contact Us
For return, refund, or replacement requests, please contact:
Email: teamlemkon@gmail.com
Response Time: Within 24–48 business hours