Shipping Policy

Shipping Policy

Last Updated: June 2026

1. Shipping Coverage

We ship across India to most PIN codes. Shipping availability is determined at checkout based on your delivery location.

Restricted Areas:

  • Remote/hilly areas may have extended delivery times
  • Islands and special zones have limited service
  • Check PIN code availability before placing order

2. Shipping Methods & Timelines

Delivery times depend on your location:

  • Metro Cities (Delhi, Mumbai, Bangalore, etc.): 2-3 business days
  • Tier 2 Cities: 3-5 business days
  • Tier 3 Towns & Rural: 5-7 business days
  • Remote Areas: 7-10 business days

Note: Timelines are estimates from dispatch date, excluding weekends and public holidays.

3. Order Processing

  • Orders are processed within 24-48 hours of placement
  • You'll receive a shipping confirmation with tracking number
  • Processing includes quality check and packaging
  • Weekend and public holiday orders ship next working day

4. Shipping Charges

  • Shipping charges are calculated at checkout based on PIN code
  • Free shipping available on orders above ₹500 in select areas
  • COD orders may have additional handling charges
  • Charges are displayed before final payment

5. Packaging & Safety

  • All products are carefully packaged to prevent damage
  • Fragile items have extra padding
  • Moisture-proof packaging for product protection
  • No returns accepted if damage is due to improper shipping handling by us

6. Tracking Your Order

  • You'll receive tracking number via email after shipment
  • Track your package on courier partner's website
  • Updates are sent at key milestones (shipped, in-transit, out for delivery)
  • Contact us if tracking stops updating for 2+ days

7. Delivery Attempts

  • Courier partners attempt delivery at your provided address
  • If not available, a notice will be left
  • You can reschedule delivery or pick from courier facility
  • Reattempts are made within 2-3 days
  • If unclaimed for 10 days, package returns to us

8. Address Issues

If address is incomplete or incorrect:

  • Courier may attempt delivery or return package
  • Return shipping costs may apply
  • Contact us immediately if delivery fails
  • Provide correct address for reshipment

9. Damaged or Lost Shipments

  • Report damage/loss within 2 days of delivery with photos
  • We will file a claim with courier or replace product
  • No deduction for defective products
  • Insurance covers manufacturing defects only

10. Shipping Delays

Delays may occur due to:

  • Weather conditions or natural disasters
  • Courier network congestion
  • Address verification issues
  • Public holidays

We will notify you of significant delays and offer alternatives.

11. COD (Cash on Delivery)

  • Available in selected PIN codes only
  • Pay courier when parcel is delivered
  • Exact change may be requested by courier
  • Refunds for rejected COD orders processed within 5-7 days

12. International Shipping

Currently, we do not offer international shipping. International customers can contact us at teamlemkon@gmail.com for special requests.

13. Shipping Issues & Support

For shipping queries:

  • Email: teamlemkon@gmail.com
  • Response time: 24-48 hours
  • Provide order number and tracking details

14. Risk of Loss

Once the package is handed to the courier, responsibility for safe delivery transfers to the courier partner. We maintain courier insurance for coverage against loss/damage during transit.